Return & Refund Policy

We offer return or exchange for most full-price and sale products. Please see below for further details.

RETURN TIME-FRAMES

30 Days from date of delivery.

CHANGE OF MIND

We will happily provide an exchange, refund or store credit for products purchased in-store, subject to the following conditions:

The products being returned are in sealed, unused and re-sellable condition
Proof of Purchase accompanies the returned product
The request for return or exchange is within 7 days from the date of purchase
The product is not a Trading Card Game (TCG) or a Sport Card Product

All returns will be carefully inspected by our staff to ensure the above conditions are met, prior to approving an in-store refund or exchange and it is an expectation that our customers advise us of any issues relating to their order prior to returning the product to us for consideration.

Any returns deemed non-complaint with the above conditions will consequently not be eligible for a refund or exchange.

RETURN POSTAGE/COST

Customer will be responsible for the return postage/cost.

RETURN ADDRESS

PO BOX 4218 McKinnon VIC 3204

RECEIVING INCORRECT OR ADDITIONAL PRODUCTS

In the process of fulfilling our customers’ orders with efficiency at the forefront of our minds, we acknowledge that there exists the potential for human error within our packing and warehouse fulfilment. In rare cases, you may find you have received an incorrect or additional item in your delivery. If this occurs, please contact us via Email or Live Chat as soon as possible, providing:

Your Order Number
Details of the issue encountered
Photographic evidence of the products received.

We will assess and work with you to resolve any such issues in a timely and efficient manner.

REFUND PROCESSING

Any approved refunds will be processed via your original payment method and you will be notified by email as soon as this occurs. Payments made via credit/debit card may take up to 5 business days to reflect in your account. This is dependent on the policies of your financial institution and out of our control. Please note that any requests made to exchange or refund orders placed where a Buy Now, Pay Later method was used, will incur a 5% fee of the total purchase price, due to the associated fees charged by these companies to us in these circumstances.

Policy updated: 01/10/2021